Thursday, July 29, 2010

Celebrity Cruise Line introduces the Personal Concierge

Always looking to raise the bar regarding customer service, Celebrity Cruise Line has announced a new “Personal Concierge” program.  A perfect compliment to the “Designed for You” tag line that represents what the cruise line is all about, the Personal Concierge will further emphasize customized onboard service.  Guests will have the opportunity to convey their personal preferences, tastes, and needs to the Personal Concierge who can then match Celebrity’s onboard offerings to enhance a particular event or experience.  It could be something as simple as booking a spa appointment or specialty dining experience, to coordinating the details of a special celebration such as a milestone birthday or maybe a marriage proposal.  The consultation with a Personal Concierge is free of charge and can be done online pre-cruise or in person once onboard.  The program will be implemented fleetwide by September 1st."

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